Cancellation & Refund Policy

Last Updated: October 2026 • Hy-SPACS+ Telephony Platform

Thank you for using Hy-SPACS+ Parents Recharge Portal. We strive to provide a seamless and transparent digital calling recharge service.

             Key Policy Summary: Digital recharge units once credited to an active card are generally non-refundable. Failed payment deductions are automatically refunded to the original payment source.
        

1. Failed / Incomplete Transactions

If your bank account or UPI wallet is debited but the recharge units are not credited due to network interruptions, our automated reconciliation system will refund the entire amount within 5 to 7 working days to the original payment method.

2. Cancellation Policy

Because calling units are credited instantly to the student's smart card upon Razorpay confirmation, transactions cannot be cancelled once successfully processed.

3. Dispute Resolution & Manual Refund Requests

In cases of duplicate payments (e.g. double debit for a single recharge attempt), parents may request a manual refund by submitting:

Razorpay Payment ID (e.g. pay_XXXXXX)
System Transaction Reference ID
Smart Card Number & Registered Mobile Number
Bank Statement screenshot showing duplicate charge

Please send your refund request to support@hyspacs.co.in. Verified duplicate charges will be reversed within 5-7 business days.